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Disabled access and facilities

Main entrance to ScotlandsPeople Centre

1. Disabled access information

If you have difficulty climbing stairs or use a wheelchair you can gain access by using one of three disabled entrances.

— External signage located around and outside the campus to indicate access points.

— The Centre has been designed so that all facilities are accessed on one level.

— To go to the Adam Dome or Reid Room use the West Entrance where there is a chair lift;

or alternatively, use the garden entrance to the Matheson Dome.

— To go to the Matheson Dome use the Garden Entrance to the Dome.

— To go to the Dundas Room use the Garden entrance to the Dundas Room. Here you will find a ramp with a one in 12 gradient leading to an automatic opening entrance door in the Dundas search room in New Register House.

See the plan of the centre below to locate the disabled entrances.

Map of Centre location showing Disabled access

Enlarge this image of Centre to see Disabled access (click for enlargement)

2. Guide dogs

Guide and assistance dogs are welcome.

3. Toilets

Disabled Toilets are located between the shop area and the Adam Dome on the right hand side as you enter the building. Two additional Disabled toilets are located in New Register House next to the Café.

4. Large screens

There is one large screen in every search room, except the Matheson Dome, for visitors who may have difficulty using traditional sized monitors. In addition there are two screens in every room which have software installed allowing the monitor to take on a "negative appearance". If you would like one of these screens please let staff know of your requirements before your visit so the correct seat can be made available to you. Size of text can be enlarged on all computers.

5. Adjustable seats

There are five adjustable desks suitable for wheelchair users in the search rooms. One in the Adam Dome and two each in the Reid Room and Dundas Room. Because of the design of the desks it was not possible to have such a desk in the Matheson Dome. If you require one of these desks please contact staff before your visit so one can be made available to you. In addition all counters are designed for wheelchair users.

6. Low level lockers for wheelchair use

7. All helpers are permitted free access to the Centre

Helpers accompanying disabled persons will be admitted free of charge and given a second seat at the terminal of the disabled visitor. Disabled persons may be required to provide evidence of their disabled status.

8. Induction loops have been installed at all counters

9. Staff training

Members of staff have attended customer care courses.

The GROS Disability Equality Scheme will apply to ScotlandsPeople.

10. Parking

There are two parking spaces for disabled users in the car park near the West Entrance. Please phone in advance if you would like to book one of these spaces by referring to our Contact page. Please note that these car parking spaces can only be used between the hours of 08:45 and 17:00 and that the disabled badge must be displayed at all times in the car.